PRIVACY POLICY

Last updated: 27 March 2026

This Privacy Policy explains how Fuel//Matrix (OzPetrolTracker.com) collects, uses, discloses, and stores personal information. We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. WHO WE ARE

Fuel//Matrix is operated by the operator of Fuel//Matrix (OzPetrolTracker.com).

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

Data Type	When Collected	Purpose
Email address	Newsletter sign-up, contact form, account registration (if applicable)	To send you communications you have requested, to respond to enquiries, to manage your account
Name	Contact form, correction request form, account registration (if applicable)	To identify you when responding to enquiries, to manage your account
Community report content	When you submit a fuel price or station status report	To display on the website as a community report
Correction request details	When a station operator submits a correction request (name, position, ABN, contact details, issue description)	To process the correction request and verify the requestor's identity
Contact form submissions	When you contact us via the website	To respond to your enquiry

2.2 Information Collected Automatically

Data Type	How Collected	Purpose
Device and browser information	Automatically via server logs and analytics tools	Website analytics, performance monitoring, security
Usage data (pages visited, time on page, referral source)	Analytics tools	To understand how the website is used and to improve it
IP address	Server logs	Security, fraud prevention, abuse detection. IP addresses are hashed or truncated for analytics purposes and raw IPs are not retained beyond 90 days.
Location data / postcode	If you use location-based search or grant browser location permission	To show you relevant nearby fuel prices. We do not store precise location data beyond the session unless you save a location preference.
Cookies and similar technologies	See section 5 below	Website functionality, analytics, acceptance tracking

3. HOW WE USE YOUR INFORMATION

We use personal information for the following purposes:

(a) to provide and operate the website;
(b) to display community reports;
(c) to respond to enquiries and correction requests;
(d) to send communications you have requested (e.g., newsletters, price alerts);
(e) to analyse website usage and improve the website;
(f) to detect and prevent fraud, abuse, and security issues;
(g) to comply with legal obligations.

We will not use your personal information for purposes materially different from those described above without your consent.

4. DISCLOSURE OF YOUR INFORMATION

We may disclose personal information to:

(a) our service providers (e.g., hosting providers, email service providers, analytics providers) who assist us in operating the website. These providers are located in Australia, United States;
(b) law enforcement or government agencies where required or authorised by law;
(c) third parties where you have consented to the disclosure.

We do not sell personal information to third parties.

5. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies for:

(a) Essential cookies: to record your acceptance of our Terms (acceptance modal), to maintain session state, and to enable core website functionality.
(b) Analytics cookies: to collect anonymised usage data via analytics tools.
(c) Preference cookies: to remember your settings (e.g., saved locations, preferred fuel type).

You can manage cookies through your browser settings. Disabling essential cookies may prevent you from using the website.

6. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, or as required by law. Indicative retention periods:

Data Type	Retention Period
Account data	Duration of account plus 90 days
Contact form enquiries	90 days
Community report content	Indefinite (displayed on site) or until removed
Analytics data	90 days (anonymised/aggregated)
Server logs (including IP)	90 days
Terms acceptance records	3 years

7. DATA SECURITY

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

8. ACCESS, CORRECTION, AND COMPLAINTS

You have the right to:

(a) request access to the personal information we hold about you;
(b) request correction of inaccurate or outdated personal information;
(c) request deletion of your personal information (subject to our legal obligations);
(d) opt out of marketing communications at any time.

To exercise any of these rights, please use the feedback form on the main page.

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us via the feedback form on the main page. We will respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. CHILDREN

This website is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us.

10. THIRD-PARTY LINKS

This website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy at any time. Changes take effect when published on this page. We will update the “Last updated” date at the top. Your continued use of the website constitutes acceptance of the updated policy.

12. CONTACT

For privacy-related enquiries or complaints, please use the feedback form on the main page.